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Discuss On-site Plan of Action

ÀÛ¼ºÀÚ: ±è*¼·
2023-03-03 1793

ȸ¿ø´ÔÀÇ ¿µÀÛ¹®

Hi Alan,
Thank you for your support.

I will talk to the customer next Monday because I couldn't reach the customer after I checked your email. (The customer had left the office)

I will ask the customer if they can provide a clone server.

By the way, I have a few questions.
Q1. Could you please let me know How many clone servers I should request to the customer ?

The total number of live servers with HX installed managed by LDCC is over 4500.
Every month, more than 100 live servers are having zombie process issue randomly.

About 2.1% of servers are having issues every month.

Q2. Could you please let me know how long do you plan to stay in Korea to monitor ?
The frequency of the problem is random.

Q3. I think the customer will ask question as below.
Could you please let me know what plans do you have during monitoring after creating the clone server ?

Please let me know if you have any questions.
Best Regards.

Added CC to Hyun-Ho Yim who is Regional Director, Korea.

°­»ç´ÔÀÇ Ã·»è±³Á¤ ³»¿ë

Hi, Mr. Kim. I think it was mistakenly sent here. However, let me check it. ^^
~T. ELEA

A: I will talk to the customer next Monday because I couldn't reach the customer after I checked your email. (The customer had left the office)
>> CORRECT

I will ask the customer if they can provide a clone server.
>> CORRECT

By the way, I have a few questions.
Q1. Could you please let me know How many clone servers I should request to the customer ?
>> Q1. Could you please let me know How many clone servers I should request from the customer?

The total number of live servers with HX installed managed by LDCC is over 4500.
Every month, more than 100 live servers are having zombie process issue randomly.
>> The total number of live servers with HX installed and managed by LDCC is over 4500.
Every month, more than 100 live servers are having zombie process issues randomly.

About 2.1% of servers are having issues every month.
>> CORRECT

Q2. Could you please let me know how long do you plan to stay in Korea to monitor ?
>> Q2. Could you please let me know how long do you plan to stay in Korea to monitor?
The frequency of the problem is random.
>> CORRECT

Q3. I think the customer will ask question as below.
Could you please let me know what plans do you have during monitoring after creating the clone server ?
>> Q3. I think the customer will ask the questions below.
Could you please let me know what plans you have during monitoring after creating the clone server?
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