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서비스 입니다.

What do you think is the most important skill for customer service?

작성자: 이*윤
2025-01-18 827

회원님의 영작문



HAHAHA, I make a long answer.....Sorry.....
Please, check the attached file.
Have a nice weekend!

강사님의 첨삭교정 내용

Hi! 

Thank you for sending your answer. 
I really appreciate it. As someone who worked in the customer service industry for a long time before, I totally agree with you. ^^ 

~ Teacher Gina


Well, I think the most important technology in customer service is complicated to explain in words. 
>> CORRECT.
>> Or:  I believe the most important aspects of technology in customer service are difficult to explain in words.
Among them, there are three keywords.
>> CORRECT.
>> Or: Among them are three key elements.
Smilling face, kindness, and excellent solve skill.
>> A smiling face, kindness, and excellent problem-solving skills.
Smilling face and kindness are essential skills when dealing with customers.
>> A smiling face and kindness are essential when dealing with customers.
You should always treat your customers with a smile and it is important to talk and act with a smile. 
>> CORRECT.

But you will also need to set up your professionalism mentally and mind before making a smiling face.
>> However, you also need to prepare yourself mentally to maintain professionalism before putting on a genuine smile.
Following step is kindness.
>> The next step is kindness.
After everything is ready, we treat our customers with kindness.
>> CORRECT.
Customer service is about meeting and treating people, so if you are rude, it will have a bih negative impact and come back to you.
>> Customer service is about meeting and treating people, so if you are rude, it will have a negative impact and come back to you.
>> Or: Customer service involves interacting with people, so being rude will have a big negative impact and may reflect poorly on you.
And then, let's imagine this situation. There is always and employee who treats customers kindly with a smile. 
>> CORRECT.
>> Or: Now, imagine this situation: an employee always treats customers kindly with a smile.

But what if you don't have the ability to solve problems and can't work? 
>> CORRECT.
>> Or: But what if they lack problem-solving skills and cannot perform their duties effectively?
That would be a very difficult situation, too.
>> CORRECT.
In the course of performing customer service tasks, you may encounter unexpected situations, have to deal with complaints from customers, and have to deal with customer requirements quickly.
>> CORRECT.
>> Or: While performing customer service tasks, you may face unexpected situations, handle customer complaints, and address their requests promptly.
What you need then is excellent solve skill.
>> What you need then is excellent problem-solving skills.
If you know what to do and solve the problem quickly, customers' satisfaction will increase, so you will always have to be familiar with the manual and try to have the ability to solve it.
>> CORRECT.
>> Or: If you can solve problems quickly and effectively, customer satisfaction will increase. Therefore, it’s crucial to familiarize yourself with the manual and consistently improve your problem-solving abilities.
번호 제목 글쓴이 공개 상태 등록일 조회수
141779 Please change difficult words to easy words and correct them so... 이*인 완료 2025-01-05 1225
141778 Please change difficult words to easy words and correct them so... 이*인 완료 2025-01-05 1515
141777 Who do you think was the best president in your country? 차*진 완료 2025-01-05 1215
141776 What are the top two things you can\'t do without any help? 차*혁 완료 2025-01-05 1206
141775 18 임*실 완료 2025-01-05 1168
141774 3 임*실 완료 2025-01-05 1271
141773 Do you look more like your mother or your father? 이*범 완료 2025-01-05 1
141772 What motivates you to be a better teacher? 조*명 완료 2025-01-05 4
141771 My goals in 2025 은*희 완료 2025-01-04 9
141770 Homework 한*진 완료 2025-01-04 1
141769 Homework 나*원 완료 2025-01-04 1
141768 Why do our interests change over time? 노*철 완료 2025-01-04 1598
141767 Working holiday get to new things in new country. 서*은 완료 2025-01-04 1137
141766 What is your new year resolution for 2025? 이*윤 완료 2025-01-04 1092
141765 Do you celebrate Seollal? 송*자 완료 2025-01-04 1
141764 Happiness isn\'t choice. 유*빈 완료 2025-01-03 1099
141763 I wanted to be a soccer player😊 김*우 완료 2025-01-03 1
141762 What is your main New Year\'s resolusion this year? 오*영 완료 2025-01-03 1052
141761 Homework 류*주 완료 2025-01-03 1311
141760 Homework & Question 이*주 완료 2025-01-03 1494

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