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What do you think is the most important skill for customer service?

작성자: 이*윤
2025-01-18 863

회원님의 영작문



HAHAHA, I make a long answer.....Sorry.....
Please, check the attached file.
Have a nice weekend!

강사님의 첨삭교정 내용

Hi! 

Thank you for sending your answer. 
I really appreciate it. As someone who worked in the customer service industry for a long time before, I totally agree with you. ^^ 

~ Teacher Gina


Well, I think the most important technology in customer service is complicated to explain in words. 
>> CORRECT.
>> Or:  I believe the most important aspects of technology in customer service are difficult to explain in words.
Among them, there are three keywords.
>> CORRECT.
>> Or: Among them are three key elements.
Smilling face, kindness, and excellent solve skill.
>> A smiling face, kindness, and excellent problem-solving skills.
Smilling face and kindness are essential skills when dealing with customers.
>> A smiling face and kindness are essential when dealing with customers.
You should always treat your customers with a smile and it is important to talk and act with a smile. 
>> CORRECT.

But you will also need to set up your professionalism mentally and mind before making a smiling face.
>> However, you also need to prepare yourself mentally to maintain professionalism before putting on a genuine smile.
Following step is kindness.
>> The next step is kindness.
After everything is ready, we treat our customers with kindness.
>> CORRECT.
Customer service is about meeting and treating people, so if you are rude, it will have a bih negative impact and come back to you.
>> Customer service is about meeting and treating people, so if you are rude, it will have a negative impact and come back to you.
>> Or: Customer service involves interacting with people, so being rude will have a big negative impact and may reflect poorly on you.
And then, let's imagine this situation. There is always and employee who treats customers kindly with a smile. 
>> CORRECT.
>> Or: Now, imagine this situation: an employee always treats customers kindly with a smile.

But what if you don't have the ability to solve problems and can't work? 
>> CORRECT.
>> Or: But what if they lack problem-solving skills and cannot perform their duties effectively?
That would be a very difficult situation, too.
>> CORRECT.
In the course of performing customer service tasks, you may encounter unexpected situations, have to deal with complaints from customers, and have to deal with customer requirements quickly.
>> CORRECT.
>> Or: While performing customer service tasks, you may face unexpected situations, handle customer complaints, and address their requests promptly.
What you need then is excellent solve skill.
>> What you need then is excellent problem-solving skills.
If you know what to do and solve the problem quickly, customers' satisfaction will increase, so you will always have to be familiar with the manual and try to have the ability to solve it.
>> CORRECT.
>> Or: If you can solve problems quickly and effectively, customer satisfaction will increase. Therefore, it’s crucial to familiarize yourself with the manual and consistently improve your problem-solving abilities.
번호 제목 글쓴이 공개 상태 등록일 조회수
141339 Do you like meeting new people? 이*유 완료 2024-12-04 3
141338 Do you have a favorite neighbor? Why? 이*윤 완료 2024-12-04 1456
141337 Snow 안*인 완료 2024-12-04 0
141336 Home work 신*라 완료 2024-12-04 1650
141335 What do you do to keep fit? 서*아 완료 2024-12-04 1
141334 Which is more effective in expressing how you feel: Words or... 오*민 완료 2024-12-04 1307
141333 How can we make sure our rights are not taken away? 이*희 완료 2024-12-04 1652
141332 Homework 류*주 완료 2024-12-04 1312
141331 How do you define possibilities in your life? 정*영 완료 2024-12-04 1144
141330 What\'s the most memorable winter vacation you have had? 오*영 완료 2024-12-04 1363
141329 >> Someone once said: “For every minute you are angry, you lose... 이*민 완료 2024-12-04 0
141328 >> If you were an employer, what would you consider the top two... 이*민 완료 2024-12-04 1
141327 Why do many people from different parts of the world want to... 김*린 완료 2024-12-04 1254
141326 Homework 김*현 완료 2024-12-04 1339
141325 Homework 이*영 완료 2024-12-04 0
141324 Have you ever had to step in and help during a difficult time... 이*태 완료 2024-12-04 1349
141323 How much time do you spend outdoors every week? 이*태 완료 2024-12-04 1449
141322 Why is it important to follow guidelines and principles? 이*태 완료 2024-12-04 1213
141321 When was the last time you felt proud of yourself? 이*태 완료 2024-12-04 1286
141320 Homework 노*철 완료 2024-12-04 1233

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