¹«·á ·¹º§Å×½ºÆ® ¹Þ°í °­»çÆò°¡ ³²±â¸é 1,OOO¿ø ÄíÆù Áï½Ã Àû¸³!

Ȥ½Ã »çÀÌÆ®¿¡¼± ãÁö ¸øÇÑ ±Ã±ÝÇÑ Á¡ÀÌ ÀÖÀ¸¼¼¿ä?
³²°ÜÁֽŠÀ̸ÞÀÏÀ» ÅëÇØ ´äº¯ µå¸®°Ú½À´Ï´Ù.

¹®ÀÇÇϽг»¿ëÀÌ ¹®ÀÚ·Î ¹ß¼ÛµÇ¿À´Ï
¿¬¶ôó¸¦ ³²°ÜÁÖ¼¼¿ä.
¾÷¹«½Ã°£ ¿ù~±Ý ¿ÀÀü9½Ã~¿ÀÈÄ6½Ã
(Á¡½É½Ã°£ ³·12½Ã~¿ÀÈÄ1½Ã)

¿µÀÛ±³Á¤ °Ô½ÃÆÇ

¿µ¾î ¸»Çϱâ¿Í ¾²±â¸¦ µ¿½Ã¿¡ Àâ´Â´Ù!

ÀڽŠÀÖ°Ô ¾µ ¼ö ÀÖ´Â ¿µÀÛ¹®À» À§ÇØ ÆÄ¿öÀ×±Û¸®½¬ ¼ö¾÷À» ¼ö°­ÇϽôÂ
ȸ¿ø´Ôµé²² ¹«·á·Î Á¦°øÇص帮´Â ºÎ°¡ ¼­ºñ½º·Î, Àü¹® ºÐ¾ß¸¦ Á¦¿ÜÇÑ ÀÚÀ¯ ÁÖÁ¦
¶Ç´Â °­»ç´ÔÀÌ ³»Áֽô °úÁ¦¸¦ ȸ¿ø´Ô²²¼­ ¿µ¾î·Î ÀÛ¼ºÇØÁֽøé,
´ã´ç °­»ç ´Ô²²¼­ ¡®¹®¹ý ¿À·ù ±³Á¤¡¯ °ú ¡®´õ ³ªÀº ¿µ¾î½Ä Ç¥Çö¡¯À¸·Î ±³Á¤ÇØÁÖ´Â
¼­ºñ½º ÀÔ´Ï´Ù.

Tell me about a time where you had to deal with conflict on the job.

ÀÛ¼ºÀÚ: ¹®*Çö
2021-11-14 1492

ȸ¿ø´ÔÀÇ ¿µÀÛ¹®

When I was working for the Customer Service team, one of my colleagues hung up the call without explanation when receiving criticism from the client. It was concerning because clients brought this issue up to social meadia, and it led to decrease in overall customer rating by 70%. Therefore, I decided to confront the team member. Since I was working from home, I decided to have conversation through skype because I felt in-person communication is better to avoid misunderstanding. I found out that the co-worker had a health issue, so it was difficult to soothe his emotion. To solve this issue, I agreed to be transferred complicated calls until he was in top shape. Eventually, he could recover his health condition, and our team could phase out customer complaints about this matter. I believe it is more critical to equip with a collaborative mindset and supplement others' shortcoming to assist customers in outpacing the fast-paced business market.

°­»ç´ÔÀÇ Ã·»è±³Á¤ ³»¿ë

Thanks for this Aciel!

When I was working for the Customer Service team, one of my colleagues hung up the call without explanation when receiving criticism from the client. 
>>> correct
>>> OR: When I was working for the Customer Service team, one of my colleagues hung up the call without explanations after receiving criticisms from the client. 
>>> OR: OR: When I was working for the Customer Service team, one of my colleagues hung up the call without explanations when dealing with complaining clients.
It was concerning because clients brought this issue up to social meadia, and it led to decrease in overall customer rating by 70%. 
>>> It was concerning because clients brought this issue up to social meadia, and it has led to a decrease in the overall customer rating by 70%.   
Therefore, I decided to confront the team member. 
>>> correct  
Since I was working from home, I decided to have conversation through skype because I felt in-person communication is better to avoid misunderstanding. 
>>> correct   
>>> OR: Since I was working from home, I decided to have a conversation through skype because I felt an in-person communication is better to avoid misunderstandings. 
I found out that the co-worker had a health issue, so it was difficult to soothe his emotion. 
>>>  correct   
To solve this issue, I agreed to be transferred complicated calls until he was in top shape. 
>>> To solve this issue, I agreed to have complicated calls be transferred until he was in top shape.   
Eventually, he could recover his health condition, and our team could phase out customer complaints about this matter. 
>>>  correct  
I believe it is more critical to equip with a collaborative mindset and supplement others' shortcoming to assist customers in outpacing the fast-paced business market.
>>>  correct  

¹øÈ£ Á¦¸ñ ±Û¾´ÀÌ °ø°³ »óÅ µî·ÏÀÏ Á¶È¸¼ö
113475 HOMEWORK ¿À*º½ ¿Ï·á 2021-11-02 3
113474 What do you think is the hardest job in the world? Why do you... ±è*À± ¿Ï·á 2021-11-02 340
113473 Kindly answer the following in essay form. Since it\'s Halloween... ¹Ú*¿µ ¿Ï·á 2021-11-02 9
113472 homework ½É*»ó ¿Ï·á 2021-11-02 375
113471 If you are going to a Halloween party, what costume are you... ·ù*ÁÖ ¿Ï·á 2021-11-02 447
113470 My job ¹Î*Á¤ ¿Ï·á 2021-11-02 2
113469 Tuesday Homework ·ù*¿ì ¿Ï·á 2021-11-02 318
113468 What are the disadvantages of reopening estabilishment under... ±è*±¹ ¿Ï·á 2021-11-02 2
113467 Homework from the lesson 11012021 Á¶*ºñ ¿Ï·á 2021-11-02 425
113466 Birthstone ±â*Çö ¿Ï·á 2021-11-02 683
113465 Howework ±Ç*¼ö ¿Ï·á 2021-11-02 2
113464 e-mail correction ¹Ú*±¤ ¿Ï·á 2021-11-02 7
113463 Autumn season pictures ÃÖ*¾Ö ¿Ï·á 2021-11-02 828
113462 Airline industry prepares to increase international filights... À¯*Áø ¿Ï·á 2021-11-02 0
113461 Homework ÇÔ*ÁÖ ¿Ï·á 2021-11-02 2
113460 Today\'s homework Ȳ*¹Ì ¿Ï·á 2021-11-02 1
113459 online classes ±Ç*Èñ ¿Ï·á 2021-11-02 338
113458 What kind of people do you like to meet? ¾È*¿ø ¿Ï·á 2021-11-02 392
113457 mermaid ±â*Çö ¿Ï·á 2021-11-02 275
113456 if i have magic À±*Áø ¿Ï·á 2021-11-02 1

HOW TO USE IT?

[¸¶ÀÌÆäÀÌÁö > ¼ö¾÷ ³»¿ë º¸±â > ÇнÀ ͏°´õ > ¿µÀÛ±³Á¤ ¹öư Ŭ¸¯]

¼ö¾÷ Ƚ¼ö¸¸Å­ ¿µÀÛ±³Á¤ °Ô½ÃÆÇÀÌ »ý¼ºµÇ¸ç,
Áö³­ ³¯Â¥¿¡µµ °Ô½Ã ÇÒ ¼ö ÀÖ½À´Ï´Ù.

ÁÖ5ȸ ¼ö¾÷ : ¿ù 20ȸ ÀÌ¿ë °¡´É
ÁÖ3ȸ ¼ö¾÷ : ¿ù 12ȸ ÀÌ¿ë °¡´É
ÁÖ2ȸ ¼ö¾÷ : ¿ù 08ȸ ÀÌ¿ë °¡´É
01
±³Á¤ ³»¿ëÀº ÃÖ´ë 1,000byte±îÁö ¿Ã¸± ¼ö ÀÖ½À´Ï´Ù.

÷ºÎ ÆÄÀÏÀº ¿øÈ°ÇÑ Ã·»èÀ» À§ÇÑ Âü°íÀÚ·á·Î »ç¿ëµÉ »Ó,
ÆÄÀÏ¿¡ ´ëÇÑ Ã·»èÀº ºÒ°¡´É ÇÕ´Ï´Ù.

¾÷·Îµå °¡´ÉÇÑ Ã·ºÎ ÆÄÀÏÀº ÃÖ´ë 2mb±îÁöÀ̸ç,
÷ºÎ ÇÒ ¼ö ÀÖ´Â ÆÄÀÏ Çü½ÄÀº ´ÙÀ½°ú °°½À´Ï´Ù.

¹®¼­ - PDF, TXT, DOCX,
À̹ÌÁö - JPEG, PNG, GIF
02
Àü¹® ºÐ¾ß¸¦ Á¦¿ÜÇÑ È¸¿ø´ÔÀÌ Á÷Á¢ ÀÛ¼ºÇÑ ±Û¸¸
÷»èÀÌ °¡´ÉÇϸç,

¿Ã·ÁÁֽбÛÀÇ °­»ç´Ô ÷»èÀº 24½Ã°£ À̳»¿¡
¿Ï·á µÇ´Â °ÍÀ» ¿øÄ¢À¸·Î Çϰí ÀÖ½À´Ï´Ù.
03
ÇÏ·ç °Ô½Ã °¡´ÉÇÑ ±ÛÀº 3ȸ±îÁö À̸ç,
Á¾·áµÈ ¼ö¾÷ÀÇ ¿µÀÛ±³Á¤ °Ô½ÃÆÇÀº
ÀÌ¿ëÀÌ ¾î·Á¿î Á¡ ¾çÇØ ºÎŹ µå¸³´Ï´Ù.
04